UPDAte on swim booking requirements mAY 2021

From this coming Saturday (1st May 2021), swimming at all ponds will require pre-booking for all but the first and last slots of the day which will remain "free flow" as they currently are. The booking system is the same as the one in place last summer, however, there are a few differences, including that you may now use your season ticket to book your swim.

Whilst Covid is still a threat (even when restrictions are lifted) some restrictions/booking arrangements will remain in place for all of 2021, but we anticipate that there will be tweaks as the year continues and weather changes.

Below is a summary of the arrangements effective from 1st May with links to relevant places for more detailed information.  Full details from the City Of London are available here.
 
SWIM SESSION TIMINGS (from 1st May)

• 07.00 – 10.00 free flow (last entry 09.30)  
• 10.30 – 11.30 pre book 
• 12.00 – 13.00 pre book 
• 13.30 – 14.30 pre book 
• 15.00 – 16.00 pre book 
• 16.30 – 17.30 pre book 
• 18.00 – 20.30 free flow (last entry 20.00)

The booking link for the City of London/Eventbrite is here. Tickets will be released on Eventbrite on Monday at 12 noon for the week ahead, except for the first three days (1 to 3 May 2021) which will be released on Friday 30 April at 12 noon. 
A telephone booking line is available at 020 7332 3779 (Monday to Friday) for swimmers who have no internet access or who find this system difficult to use.  Please forward this information to any swimmer you know who may be unable to book online.

IMPORTANT EXTRA INFORMATION

With a limit of 40 people at any one time/session in the Mixed Pond, it is important that people are aware of the booking and cancellation policies (which may be subject to change); this will help maximise use and minimise wasted bookings (and money). We are also keen to retain some feeling of spontaneity for swimming so if you can take note of the following that will help.

• If available, you can book a swim session on Eventibrite any time up to 15 minutes before that session ends.
  
  
• If you booked a paid for ticket and cannot make it to your swim then you can cancel and get a refund up to 24 hours before the session starts.
  
  
• If you booked with your season ticket you can cancel any time up to the start of the session. CANCELLING IN ADVANCE IS REALLY IMPORTANT as it will immediately free up a spot for another swimmer and increase the chance of some "spontaneity". 

Other questions or comments about the arrangements should be sent direct to the CoL using the email address hh-swimming@cityoflondon.gov.uk

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